Case study

Universal Care Plan: making personalised care a reality

The Universal Care Plan is a dynamic integrated care planning solution that enables every Londoner to have their care, health status, and support wishes digitally shared with healthcare professionals across the capital.

  • The UCP programme currently supports pathways for urgent and end-of-life care but has plans in place to extend to other areas of care. This includes, but is not limited to, supporting people with sickle cell disease, dementia, frailty, children and young people, asthma, mental health needs, learning disabilities, autism, and others.
  • The solution shares real-time data across primary, secondary, urgent care, and community health care settings and geographies across the region, whilst enabling the relevant technical capability to provide interoperability with the existing health and care IT systems.
  • The Universal Care Plan has integrated with the NHS App and the NHS National Record Locator, establishing nationwide access to care plans.

“Platforms standardise the way information is captured and provide you with a controlled environment which gives tools, capability, and information modelling provision to information specialists and clinicians. Plus, it has a standard attached to it – openEHR.”

Gary McAllister

CTO, OneLondon

Learn about the technology that was needed to launch the new London Universal Care Plan in just seven months.

What is the Universal Care Plan for London?

The Universal Care Plan is a conversation between a healthcare professional and the citizen in their care, where the professional will listen, understand, and make notes on their care and support wishes such as what is essential in day-to-day life, care preferences, information about personal contacts involved, and urgent care key information such as diagnosis, prognosis, symptom management.

It is a platform that serves the entire London region and ensures that care is tailored to personal needs and delivered as close to home as possible. It supports a collaborative and data-first approach to improving technology, information governance, and how health and care services are provided and experienced across London.

The Universal Care Plan brings together multiple electronic patient records, personal health records, or electronic palliative care coordination systems in standardised data fields and is accessible to all urgent care services. It is based on the openEHR standard that enables information and data sharing.

Why OneLondon opted for a platform approach?

Single sign-on access for all users.

Easy access to the forms and applications you need from existing systems.

Development of forms using low-code technology for at-scale co-production.

Making changes for all users at the same time.

Reusing the infrastructure and captured data with minimal dependencies for new use-cases.

Instant data availability for other applications.

Centrally maintaining control of the data model.

Structured data for research and reporting in near real-time.

Key features of the Universal Care Plan

Platform approach

Taking an openEHR platform approach with persistent data layer that is separated from applications, combined with low-code development, enables faster pace of change, local flexibility, and reduces dependencies on application vendors.

Improved accessibility

Users accessing the UCP via interoperable electronic patient records do not need separate log-in credentials. The solution is accessible via a standalone portal or via context launch with a single sign on from a users’ local EHR, including GP systems (EMIS, EMIS Community, and TPP SystmOne), emergency care systems Adastra and Cleric, and secondary and acute systems such as Cerner.

Reduced duplication

Care plans can be pre-populated with relevant information from the patient’s GP record. Specified SNOMED codes can be written back to GP records.

Use case development

The technology underpinning the Universal Care Plan enables multiple care plan use cases to be created, thus supporting a greater variety of clinical pathways.

NHS App & NRL integrations

The Universal Care Plan has integrated with the NHS App and the NHS National Record Locator (NRL). This is an important step towards nationwide healthcare accessibility and revolutionises patient care coordination, providing access to vital health information regardless of geographical location within the UK.

Better Platform is the only healthcare-specific platform that offers an open and truly modular approach to the digitalisation of healthcare.

Benefits of the
Universal Care Plan

Shares

data in real-time across various health care settings and geographies in the region.

Consolidates

records across the region, centred around the patient.

Optimises

structure, behaviour, and content of the care plan.

Simplifies

the use with a single sign-on approach that integrates into existing applications.

Presents

a single source of up-to-date information that can be shared between multiple providers.

Enables

shared care plans for a variety of clinical pathways, including, but not limited to, end-of-life care.

Read more about OneLondon

Want to know more?

Get in touch and we will tell you all about the care planning solution 
for the whole of London.