The technology behind OneLondon’s
shared care planning solution

On 23 December 2021 Better signed a contract to deliver a new shared care planning solution across the city of London – a footprint covering approximately 10 million people, 5 Integrated Care Systems, 1400 general practices, over 40 NHS Trusts, and 33 local authorities.

On 27 July this year, the service went live across this entire footprint. Going from zero to a live service of this scale in a period of only seven months is a tremendous achievement and was only possible through exceptional teamwork and collaboration between a massive group of stakeholders – including (but not limited to) health and care providers, governance leads, change management teams, national bodies, third-party suppliers, our partners Atos, CareIS, ReStart, and FreshEHR, and of course the Better team.

It also included quite a bit of work on the thing that people often refer to as “the easy bit”. So, the article we offer you to read is an overview of just that – the technology behind the service.

We went for the platform approach

For the new care planning solution, a platform approach was required. And it was important that a first use case was implemented allowing benefits to be realised early, so the first use case identified was end-of-life care planning. End-of-life is a complex area, so it was a good test of the platform approach. The complexity comes from a range of things, including a complex data model, lots of integration with regional and national systems, integration to all point of care systems, and access by patients for bi-directional engagement.

Better platform and all its functionalities

The foundation for all is our Better digital health platform, for which we enable access with contextual launch and a single sign-on that opens a care plan in the patient context, without the need for additional credentials. This foundation enables change and governance to be controlled centrally but functionality to be delivered locally across an entire region.

The technology behind OneLondon’s shared care planning solution
Download the white paper

Written by our Chief Technology Officer Alastair Allen, revealing the technology behind OneLondon and find out more about what each of these features does, to explore the high-level shape of Better Platform architecture and how responsibilities are distributed across it, and what are the technical specifics of the solution.

Learn about the technology that was needed to launch the new London Universal Care Plan in just seven months

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Download the white paper