General

At Better, programska oprema, d.o.o. we are aware of the importance of protecting personal data and therefore, we handle it responsibly and carefully and in accordance with the relevant local legislation on the protection of personal data and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) (hereinafter: GDPR).

This Privacy Policy applies to the Better website and any forms, applications, downloads, services or tools (collectively, the “Services”) regardless of how you access or use them, including through mobile devices.

In accordance with the relevant local legislation, General Data Protection Regulation and other regulations, Better also acts as a data processor and therefore processes personal data and specific personal data (health data) of patients on the basis of data processing agreements. Patients and other individuals whose data is processed by Better are advised to review with the privacy policy of the organisation who is providing the care or treatment (e.g. NHS).

Information about the company

For visitors of this website the data controller is the company:

Better, programska oprema, d.o.o. (hereinafter: Better)
Štukljeva cesta 48
1000 Ljubljana, Slovenia

Defintions

“Personal data” means any information relating to an identified or identifiable individual; an identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual;

“Processing” means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

“Controller” means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing; where the purposes and means of the processing are determined by Union law or by the law of a Member State, the controller or the specific criteria for his designation may be determined by Union law or by the law of a Member State;

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller; the Processor is HubSpot Ireland Ltd, Dublin, Ireland (“Hubspot”), which provides Better, d.o.o. with sales, marketing and user tools for its marketing purposes.

All terms used herein shall have the same meaning as set forth in the GDPR.

Processing of personal data

When you access the Better website, information about the device you are using and certain other data (IP address, date and time of visit) are automatically collected through the use of cookies (see below).

Better also processes your personal data with your permission/consent, by communicating it to us via a completed form or in another way. In the latter case, Better may collect the following personal data:

  • name,
  • surname,
  • email address,
  • telephone number (exception),
  • job title,
  • organisation.

Better needs this information to understand your needs better and provide answers to questions and/or comments received. If you provide us with consent, Better may occasionally send promotional emails about new products and special offers or other information that may interest you to the email address you have provided. If you no longer wish to receive such information, you can unsubscribe at any time by sending an email to digital@better.care.

Rights of the data subject

Better respects your rights under the GDPR and other relevant data protection legislation:

  • Right of access: You have the right to know what personal data Better holds about you.
  • Right to data portability: upon your request, Better will provide you with a copy of your personal data free of charge in a structured, commonly used and machine-readable format.
  • Right to rectification: If your personal data is incorrect or incomplete, you can ask Better to update it (correction of inaccurate personal data).
  • Right to restriction of processing: You have the right to object to the processing of your personal data by Better.
  • Right to object: You have the right to withdraw your consent (if consent is the legal basis for the processing of your personal data) at any time, without cost and without giving any reason. Please send an email to: dpo@better.care.
  • Right to erasure/deletion: You may also request us to delete your personal data.

Your personal data is processed, secured and stored in Hubspot’s Data Centre (https://www.hubspot.com/eu-data-centre).

Protection of personal data

Better implements appropriate technical and organisational measures to ensure a high level of protection of personal data (some of the measures implemented by Better are: the use of firewalls and data encryption, physical access control – securing IT premises and equipment, and control of information access authorisations through a password system to authorise and identify users).

Retention period for personal data

Better will retain your personal data for as long as necessary to provide the Services, but no longer than three years after the last business communication.

In the event that you withdraw your consent to receive marketing materials or unsubscribe from receiving company newsletters, Better will delete your personal data from its databases immediately, but no later than within one month.

The retention period of the data obtained through cookies is defined below.

Data protection officer

If you have any questions or complaints regarding data processing, please contact the Data Protection Officer at Better (Better, d.o.o., Štukljeva cesta 48, 1000 Ljubljana, phone: +386 1 470 33 00, e-mail: dpo@better.care).

Validity

Better may amend this Privacy Policy at any time by posting the amended version on the Website, together with the effective date of the amended version. The current version of this Privacy Policy is effective as October 1, 2024.

Cookies

When you visit Better website, a cookie may be installed on your computer or digital device. A cookie is a small file placed on your computer’s hard drive. Cookies work by assigning a unique number to your browser or device. This website uses different types of cookies. The types and their functionality are listed below. Better may use the following cookies.

Necessary cookies

Necessary cookies are required for the proper functioning of the website, and your consent is not required for their installation. Necessary cookies are short-term website cookies that allow:

  • the use of essential components for the proper functioning of the website (displaying contact forms, setting the language, storing the decision to choose cookie settings, etc.),
  • the transmission of messages over an electronic communications network,
  • the provision of an information society service explicitly requested by the user if it cannot be provided in any other way.
Cookie name DurationPurposeController
cookie-banner-seen1 weekTo store cookie banner setting.Better
pll_language1 yearTo store language settings.Better
matomo_sessid14 daysTo manage the session. It does not store any personal data to identify visitors and is necessary for the functioning of the website.Matomo
Analytical cookies

We use analytical cookies to improve the user experience. The information we obtain from these cookies helps us understand how visitors use the website, and we use this information to make decisions about functional and content adjustments to the website.

Cookie name DurationPurposeController
hubspotutk6 monthsTo store and track a visitor’s identity.Hubspot 
__hssc30 minutesTo store anonymised statistics.Hubspot
__hssrcduring a sessionTo store a unique session ID.Hubspot
__hstc6 monthsTo store time of visit.Hubspot 
_pk_id13 monthsTo store information about the user, including a unique visitor ID and some details about the user’s actions on the site.Matomo
_pk_ses30 minutesIt helps in tracking user interactions within the website during a single visit.Matomo
_pk_cvar30 minutesTo store variable data related to the visit.Matomo
_pk_hsr 30 minutesTo store data related to heatmaps or session recordings, which help analyse user behavior on the website.Matomo
mtm_cookie_consent 30 yearsTo remember consent for storing and using cookies on the website.Matomo
_pk_ref6 monthsTo track attribution information by storing the referrer that the user initially used to access the website.Matomo
Third-party cookies

Third-party cookies are cookies set and controlled by third parties and are primarily used for tracking and online advertising.

Cookie name DurationPurposeController
_gcl_au90 daysThe functionality is to store and track conversions.Google Adsense

Data processing for application purposes 

Registration/Application 

When you apply to a job opening on Better’s website, we process the data required for application. This includes: 

  • First name Last Name 
  • E-mail address 
  • phone number 
  • Information as part of the application/CV, such as: school leaving certificate, information on training (university, doctorate, etc.), employment references, information on previous career, details of other qualifications, personal photo, (languages, PC skills, voluntary work, portfolio, work samples) 
  • Information about years of experience 
  • Information on the level of English proficiency  
  • Other information contained in documents you provide to us as part of your application. 

The legal basis for this data processing is the relevant legislation regarding your application request to carry out pre-contractual process.  

The personal data you provide us via application on Better’s official website is processed in a application, used by HR. The data controller of the data is Better, d.o.o.. The provider of the tool is Agitavit Solutions d.o.o., Letališka cesta 33F, 1000 Ljubljana, who is also acting as data processor for the data.  

Further data processing and retention period

In the event of a positive decision, we will incorporate your data into the regular personnel administration process, in which it will be retained and stored in accordance with legal requirements. 

In the event of a negative decision, we will store your data for 5 years, which is, according to Slovenian legislation, a general limitation period for employment and employment-related claims. 

If you wish to be considered for the potential employment needs and openings, you may provide us with special consent for processing of personal data. In that even, Better shall process your personal data collected for this purpose for 3 years.  

If you want to withdraw your consent you can do so at any time by sending an email to digital@better.care.