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Customer Success Enablement Specialist

Published 07.04.2021
Better PR
We are looking for a Customer Success Enablement Specialist to help our IT partners learn about and implement Better Meds – electronic prescribing and medication administration solution. 
 
Our Customer Success team already has a program and resources for partner enablement, implementation, and support, but we need new enthusiastic team members. If you are communicative, energetic, can explain complex things in an understandable way and like sharing knowledge, we would like to meet you.
 
Your mission: 
As a Customer Success Enablement Specialist, you will prepare and perform training and create materials for our IT partners. Your job will involve occasional travelling, learning about healthcare IT, communicating, thinking on your feet and working with developers. 
 
In this role, you will:
  • Maintain and develop new training content, including online documentation, videos, presentation slides, job aids, facilitator guides and practical exercises and activities.
  • Develop learning experiences for a targeted audience that helps them build the skills and attitude to be successful. 
  • Facilitate and deliver training across different channels, which could include live training (in-house or abroad), virtual online classrooms, recorded videos, online documentation and guides
  • Measure the effectiveness of our training materials and approach through usage uptake, reaction, customer learning, behaviour change, and longer-term program results.
  • Prepare and execute product presentations
  • Develop ideas to improve training efficiencies and best practices 
  • Learn about the latest healthcare IT-related technologies and trends
  • Collaborate with product designers and developers to identify our partners' most common pains
  • Participate in educational programs

Your attributes for success (skills and expertise):
  • sharing knowledge and enabling other people is your passion
  • you are great at explaining complex things in an understandable way
  • you are fluent in verbal and written English
  • you can think creatively and implement innovative solutions
  • you can adjust on the fly and be flexible in unexpected situations
  • teamwork is your strong suit
  • you are self-motivated and self-driven

An ideal candidate has
  • Experience in producing training materials and content, including online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
  • Experience in conducting IT courses/technical enablement or customer support
  • Experience using the Adobe Creative Suite or similar to create digital learning, including Animation, Film, and Graphics
  • Proficiency with Microsoft Office Suite, learning management systems, and online learning tools

If you are very motivated to work in partner support for healthcare IT, you should apply, even if you don't meet all the requirements.
 
What's in it for you:
You will be joining a team of highly skilled and passionate people who are happy to share their knowledge with you and help you grow. You will be working on exciting and challenging problems in the healthcare sector and solving real-world problems. 
 
Here are some other benefits and perks: 
  • flexible working hours as well as an option for partial work from home
  • family-friendly environment, supportive of your free time and life after work
  • full-time employment with extra benefits
  • investment in your continued personal and professional development (language courses, conferences and training) 
  • great location in Ljubljana and free parking 
  • strong employee wellbeing policy (diverse sports activities, fresh fruit, manual therapies etc.)

Interested? Fill in the form below, upload your CV, and we will get back to you.
 
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