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Customer Success Enablement Specialist

Published 20.07.2022
Better PR

Are you communicative with great presentation skills? Are you passionate about helping people and making a difference in their lives? Can you explain complex things in an understandable way and like sharing knowledge?

Did you check all the above? Apply and become a part of our team as a Customer Success Enablement Specialist to help our IT partners learn about and implement Better Meds – electronic prescribing and medication administration solution. 


In this role, you will:

  • Maintain and develop new training content, including online documentation, videos, presentation slides, job aids, facilitator guides and practical exercises and activities. 

  • Prepare and perform training and create materials for our IT partners. Your job will involve occasional travelling, learning about healthcare IT, communicating, thinking on your feet and working with developers.  

  • Develop learning experiences for a targeted audience that helps them build the skills and attitude to be successful.  

  • Facilitate and deliver training across different channels, which could include live training (in-house or abroad), virtual online classrooms, recorded videos, online documentation and guides 

  • Measure the effectiveness of our training materials and approach through usage uptake, reaction, customer learning, behaviour change, and longer-term program results. 

  • Prepare and execute product presentations. 

  • Develop ideas to improve training efficiencies and best practices  

  • Learn about the latest healthcare IT-related technologies and trends 

  • Collaborate with product designers and developers to identify our partners' most common pains 

  • Participate in educational programs 

  • Working on exciting and challenging problems in the healthcare sector and solving real-world problems.  


 

Your Better attributes:  

  • sharing knowledge and enabling other people is your passion 

  • you are great at explaining complex things in an understandable way 

  • you are fluent in verbal and written English 

  • you can think creatively and implement innovative solutions 

  • you can adjust on the fly and be flexible in unexpected situations  

  • teamwork is your strong suit 

  • you are self-motivated and self-driven 


 

What we can offer you:  

  • flexible working hours as well as an option for partial work from home 
  • family-friendly environment, supportive of your free time and life after work 

  • full-time employment with extra benefits 

  • investment in your continued personal and professional development (language courses, conferences and training)  

  • Great location in Ljubljana and parking in garage 

  • strong employee wellbeing policy (diverse sports activities, fresh fruit, manual therapies etc.) 

  • and last but not least… Free coffee anytime :) 


 

Better fit:  

  • Experience in producing training materials and content, including online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials 

  • Experience in conducting IT courses/technical enablement or customer support 

  • Experience using the Adobe Creative Suite or similar, to create digital learning, including Animation, Film, and Graphics 

  • Proficiency with Microsoft Office Suite, learning management systems, and online learning tools 


 

If you are very motivated to work in partner support for healthcare IT, don’t wait, just apply, even if you don't meet all the requirements.

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