Better Cookies

Privacy & Cookies

GENERAL

At Better, programska oprema, d.o.o. we are aware of the importance of protecting personal data and therefore, we handle it responsibly and carefully and in accordance with the relevant local legislation on the protection of personal data and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) (hereinafter: GDPR).

This Privacy Policy applies to the Better website and any forms, applications, downloads, services or tools (collectively, the “Services”) regardless of how you access or use them, including through mobile devices.

In accordance with the relevant local legislation, General Data Protection Regulation and other regulations, Better also acts as a data processor and therefore processes personal data and specific personal data (health data) of patients on the basis of data processing agreements. Patients and other individuals whose data is processed by Better are advised to comply with the privacy policy of the organisation who is providing the care or treatment (e.g. NHS).

 

INFORMATION ABOUT THE COMPANY – THE CONTROLLER OF THE PERSONAL DATA

The data controller is the Company:

Better, programska oprema, d.o.o. (hereinafter: Better)
Štukljeva cesta 48
1000 Ljubljana, Slovenia

 

DEFINITIONS

“Personal data” means any information relating to an identified or identifiable individual; an identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual;

‘Processing’ means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

‘Controller’ means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing; where the purposes and means of the processing are determined by Union law or by the law of a Member State, the controller or the specific criteria for his designation may be determined by Union law or by the law of a Member State;

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller; the Processor is HubSpot Inc, Cambridge, Massachusetts (“Hubspot”), which provides Better, d.o.o. with sales, marketing and user tools for its marketing purposes.

All terms used herein shall have the same meaning as set forth in the GDPR.

 

PROCESSING OF PERSONAL DATA

When you access the Better website, information about the device you are using and certain other data (IP address, date and time of visit) are automatically collected through the use of cookies (see below).

Better also processes your personal data with your permission/consent, by communicating it to us via a completed form or in another way. In the latter case, Better may collect the following personal data:

  • name,
  • surname,
  • email address,
  • telephone number (exception),
  • job title,
  • organisation.

Better needs this information to understand your needs better and provide answers to questions and/or comments received. If you provide us with consent, Better may occasionally send promotional emails about new products and special offers or other information that may interest you to the email address you have provided. If you no longer wish to receive such information, you can unsubscribe at any time by sending an email to digital@better.care.

 

RIGHTS OF THE DATA SUBJECT

Better respects your rights under the GDPR and other relevant data protection legislation:

  • Right of access: You have the right to know what personal data Better holds about you.
  • Right to data portability: upon your request, Better will provide you with a copy of your personal data free of charge in a structured, commonly used and machine-readable format.
  • Right to rectification: If your personal data is incorrect or incomplete, you can ask Better to update it (correction of inaccurate personal data).
  • Right to restriction of processing: You have the right to object to the processing of your personal data by Better.
  • Right to object: You have the right to withdraw your consent (if consent is the legal basis for the processing of your personal data) at any time, without cost and without giving any reason. Please send an email to: dpo@better.care.
  • Right to erasure/deletion: You may also request us to delete your personal data.

Your personal data is processed, secured and stored in Hubspot’s Data Centre (https://www.hubspot.com/eu-data-centre).

 

PROTECTION OF PERSONAL DATA

Better implements appropriate technical and organisational measures to ensure a high level of protection of personal data (some of the measures implemented by Better are: the use of firewalls and data encryption, physical access control – securing IT premises and equipment, and control of information access authorisations through a password system to authorise and identify users).

 

RETENTION PERIOD FOR PERSONAL DATA

Better will retain your personal data for as long as necessary to provide the Services, but no longer than three years after the last business communication.

In the event that you withdraw your consent to receive marketing materials or unsubscribe from receiving company newsletters, Better will delete your personal data from its databases immediately, but no later than within one month.

The retention period of the data obtained through cookies is defined below.

 

DATA PROTECTION OFFICER

If you have any questions or complaints regarding data processing, please contact the Data Protection Officer at Better (Better, d.o.o., Štukljeva cesta 48, 1000 Ljubljana, phone: +386 1 470 33 00, e-mail: dpo@better.care).

 

VALIDITY

Better may amend this Privacy Policy at any time by posting the amended version on the Website, together with the effective date of the amended version. The current version of this Privacy Policy is effective as August 1, 2022.

 

COOKIES
  • cookie-banner-seen (website, to store cookie banner settings, 1 week)
  • pll_language (website, to store language settings, 1 year)
  • hubspotutk (Hubspot, to store and track a visitor’s identity, 6 months)
  • _ga(This cookie is a Google Analytics persistent cookie which is used to distinguish unique users; 1 year)
  • _gid (This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form; 1 day)
  • _gcl_au (Cookie is placed by Google Adsense. The functionality is to store and track conversions.)
  • __hssc (Hubspot, to store anonymized statistics, 30 minutes)
  • __hssrc (Hubspot, to store a unique session ID, session)
  • __hstc (Hubspot, to store time of visit, 6 months)