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Technical Support Specialist

Published 23.04.2021
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We are looking for an experienced Technical Support Specialist to assist our partners and customers with technical and content related problems when using our IT solutions and applications.
 
If you have great communication skills, experience with customer support, and the software development process, then we would really like to meet you.
 
Your mission:

As our third line of support, your mission will be to use your empathetic approach, technological skills and solution-oriented responses to turn frustrating situations into pleasant experiences for our partners and customers.
 
Your typical ToDo list:
 
  • Respond to customer queries in a timely and accurate way, via support desk and email
  • Offer technical and content-related support
  • Coordinate with developers and share customer demands with them
  • Prepare statistical reports, documentation and help build the knowledge base
  • Work with databases
 
Your skills and expertise:
 
  • You have experience as a Customer Support Specialist
  • You have good communication and problem-solving skills
  • You are excited about learning new things
  • You are autonomous and self-motivated with an ability to work independently
  • You are fluent in English
 
It would be extra great if you have experience with:
 
  • Unix operating system
  • Oracle, MSSQL database
  • Support tools (ticketing systems, for example, Jira)
  • Documentation writing
 
And here is what we can offer you:
 
  • Work on interesting and challenging problems in the healthcare sector
  • Flexible working hours as well as an option for partial work from home
  • Family-friendly environment, supportive of your free time and after work hobbies
  • Full-time employment with benefits
  • Investment in your continued personal and professional development (IT conferences, courses, workshops and training)
  • Great location in Ljubljana and free parking
  • Strong employee wellbeing policy (fresh fruit, diverse sports activities etc.)
  • And last but not least… Free coffee anytime :)
 
Sounds good? Apply with your CV, and we will get back to you as soon as possible.
 
 
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