Universal Care Plan: making personalised care a reality

Better’s shared care planning solution for London delivered in seven months

The Universal Care Plan is a dynamic integrated care planning solution that enables every Londoner to have their care, health status, and support wishes digitally shared with healthcare professionals across the capital.

  • The UCP programme currently supports pathways for urgent and end of life care but has plans in place to extend to other areas of care. This includes, but is not limited to, supporting people with sickle cell disease, dementia, frailty, children and young people, asthma, mental health needs, learning disabilities, autism, and others.
  • The solution shares real-time data across primary, secondary, urgent care, and community health care settings and geographies across the region, whilst enabling the relevant technical capability to provide interoperability with the existing health and care IT systems.
  • The Universal Care Plan has integrated with the NHS App and the NHS National Record Locator, establishing nationwide access to care plans.

Step into the future of care planning with OneLondon Universal Care Plan

How does real-time data sharing enable healthcare professionals to make informed decisions at every stage of patient care?

See how the Universal Care Plan is driving better outcomes and revolutionising healthcare delivery.

“Our vision is to deliver joined-up health and care to our population. We are very excited to see the transformational opportunities that the technology brings to continually improve the care we provide in London.”

Gary McAllister, CTO, OneLondon

Learn about the technology that was needed to launch the new London Universal Care Plan in just seven months.

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What is the Universal Care Plan for London?

The Universal Care Plan is a conversation between a healthcare professional and the citizen in their care, where the professional will listen, understand, and make notes on their care and support wishes such as what is essential in day-to-day life, care preferences, information about personal contacts involved, and urgent care key information such as diagnosis, prognosis, symptom management.

It is a platform that serves the entire London region and ensures that care is tailored to personal needs and delivered as close to home as possible. It supports a collaborative and data-first approach to improving technology, information governance, and how health and care services are provided and experienced across London.

The Universal Care Plan brings together multiple electronic patient records, personal health records, or electronic palliative care coordination systems in standardised data fields and is accessible to all urgent care services. It is based on the openEHR standard that enables information and data sharing.

Why OneLondon opted for a platform approach?

Better providing healthcare solution

single sign-on access for all users,

easy access to the forms and applications you need from existing systems,

development of forms using low-code technology for at-scale co-production,

making changes for all users at the same time,

expanding to new use-cases re-using the infrastructure and captured data with minimal dependencies,

instant data availability for other applications,

centrally maintaining control of the data model,

structured data for research and reporting in near real-time.

Key features of the Universal Care Plan

Platform approach
Taking an openEHR platform approach with persistent data layer that is separated from applications, combined with low-code development, enables faster pace of change, local flexibility, and reduces dependencies on application vendors.

Improved accessibility
Users accessing the UCP via interoperable electronic patient records do not need separate log-in credentials. The solution is accessible via a standalone portal or via context launch with a single sign on from a users’ local EHR, including GP systems (EMIS, EMIS Community, and TPP SystmOne), emergency care systems Adastra and Cleric, and secondary and acute systems such as Cerner.

Reduced duplication
Care plans can be pre-populated with relevant information from the patient’s GP record. Specified SNOMED codes can be written back to GP records.

Use case development
The technology underpinning the Universal Care Plan enables multiple care plan use cases to be created, thus supporting a greater variety of clinical pathways.

NHS App & NRL integrations
The Universal Care Plan has integrated with the NHS App and the NHS National Record Locator (NRL). This is an important step towards nationwide healthcare accessibility and revolutionises patient care coordination, providing access to vital health information regardless of geographical location within the UK.

Benefits of the Universal Care Plan

data in real-time across various health care settings and geographies in the region.
records across the region, centred around the patient.
structure, behaviour, and content of the care plan.
the use with a single sign-on approach that integrates into existing applications.
a single source of up-to-date information that can be shared between multiple providers.
shared care plans for a variety of clinical pathways, including, but not limited to, end-of-life care.

About Better

At Better, we are transforming healthcare organisations with our market-leading, open-data platform. We put organisations in control of their data, workflows, and transformation plans in order to improve patient care.

We build personalised digital applications that fit into the lives of professionals and believe that combining great design with secure data-sharing is the future of health care. The Better Platform already securely supports over thirty million patients in sixteen markets.
We fully embrace the open culture and the international openEHR standard that enables health technology companies to create collaborative ecosystems which truly meet the rapidly evolving needs of patients and clinicians.

Better Digital Health Platform

Explore the possibilities of building your clinical application, so book a demo or ask for access to the Better platform.

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coworkers in UK, Germany and Slovenia

Want to know more about OneLondon?

Get in touch and we will tell you all about the care planning solution
for the whole of London.